Reference

Legal framework and regional access

We run 7winrm for Malaysia where local law permits, and your account sits inside that framework. This page walks through access terms, data handling and the rights you hold as an account holder.

Regional access termsAccount data rightsPayment policy contextDispute resolution pathPolicy update notice
7winrm Legal framework and regional access
POLICY CONTACT

Reach us about terms or account questions

If something in this policy isn't clear, or you need to exercise a data right, our support team handles those requests. Open live chat from the account menu, send email or check the help centre for policy FAQs. We aim to respond within one business day for legal and data queries.

Team online

Live chat

Fastest path for policy questions—open the chat bubble in your account dashboard and ask about access terms, data requests or dispute resolution. The team logs every conversation so we can reference it later if needed.

Email channel

Send detailed requests—data export, account closure, complaint escalation—to our support inbox. Include your account ID and a one-line summary in the subject so we route it to the right queue.

Help centre

Browse policy FAQs, data-rights guides and withdrawal-verification steps in the self-service library. Most common questions are answered there, and each article links to live chat if you need more help.

DATA HANDLING

What we do with your information

Your account generates data every session—login timestamps, deposit amounts, game rounds, withdrawal requests. We store that information to run the platform, verify payments and resolve disputes. Here's how we handle each category and what rights you hold over your own records.

Account security

Login credentials are hashed; we can't read your password in plain text. Two-factor codes expire after five minutes. Session tokens refresh every hour, and logging in from a new device triggers an email alert so you know immediately.

Payment records

Every Touch 'n Go eWallet, Boost or GrabPay deposit is logged with timestamp, amount and transaction ID. We keep those records to match your wallet balance and to provide proof if a payment dispute arises with your e-wallet provider.

Cookie use

We set session cookies to keep you logged in and preference cookies to remember language and layout choices. No third-party ad trackers. You can clear cookies anytime, but you'll need to log in again and reset your display preferences.

Data requests

Ask for a copy of your account data—login history, deposit log, game rounds—through support email. We'll send a JSON export within five business days. If you want your account deleted, request closure and we'll wipe personal data after the mandatory retention period.

Common policy questions

Access depends on local law. We offer the platform to Malaysia regions where online gaming accounts are permitted, and you confirm eligibility when you register. If your jurisdiction restricts access, you shouldn't open an account here.

Personal identifiers are deleted after the mandatory retention period—usually ninety days to cover dispute windows and payment reconciliation. Transaction logs stay anonymised for audit purposes, but they're no longer linked to your name or email.

Yes. Contact support by email and ask for a data export. We'll send a file with your login history, deposit log and game-round summary within five business days. The export is JSON format, readable in any text editor.

Open live chat and reference the round ID or withdrawal request number. The team pulls the server log and payment trail, then explains what happened. If you're not satisfied, we'll escalate to the next review tier.

We post a notice on your account dashboard seven days before any policy change takes effect. Continued use after that date means you accept the update. If you disagree, close your account and withdraw your balance before the change goes live.

Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX deposits are all logged and governed by the payment-records section above. We keep transaction IDs and timestamps for every transfer so we can verify your wallet balance and resolve disputes.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.