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Terms Conditions That Govern Your 7winrm Account

These terms set out the rules that apply when you open and use a 7winrm account, including how deposits via Touch 'n Go eWallet, Boost, and GrabPay are handled, what we expect from you, and what you can expect from us.

Account eligibilityWallet & payment rulesFair use policyAccount securityContact & disputes

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ACCOUNT SECURITY

How We Protect Your Account and Handle Your Data

Your account data is stored securely and used only to operate your 7winrm account, process transactions, and communicate with you about your account activity. We do not sell your personal details to third parties. You can request a copy of the data we hold on you, ask us to correct inaccurate information, or request account closure by contacting support via live chat or email.

Data Retention

We retain account and transaction records for as long as required by applicable law. Once that period lapses, records are deleted or anonymised in line with our data policy.

Account Security

Your account is protected by password and OTP verification on login. If you suspect unauthorised access, contact live chat immediately and we will lock the account while we investigate.

Cookie Use

We use session cookies to keep you logged in across your mobile browser and desktop. No third-party advertising cookies are placed without your consent via the cookie banner.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Submit a written request through email support and we will respond within the timeframe local law requires.

TERMS ENQUIRIES

How to Reach Us About These Terms

If any part of these terms is unclear or you need to raise a dispute, our support team is available through the channels below. For account-specific questions — such as a transaction that did not clear via Boost or a withdrawal verification query — live chat gets you the fastest response. Email is best for formal written records of a complaint or a request to close your account.

Team online

Live Chat

Reach our team directly through the chat icon in your account dashboard. Responses cover account terms, wallet queries, and transaction disputes.

Email Support

Send a written query or formal complaint to our support address. We aim to acknowledge every email and provide a substantive reply within one business day.

Account Help Centre

The help centre in your account settings covers common terms questions — payment verification steps, account suspension reasons, and how to update your details.

What These Terms Cover and How They Apply

7winrm Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on 7winrm, you confirm that you have read and agreed to these terms in full. They apply to every action you take on the platform — logging in, funding your account wallet, placing wagers, and requesting withdrawals. We may update these terms

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from time to time; when we do, we will notify you via the contact details on your account. Continued use after a change takes effect means you accept the revised terms. These terms are governed by the laws of the jurisdiction in which access is permitted,
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and any dispute will be handled through the channels we describe in the support section below. Your account is personal to you — sharing login credentials or allowing another person to operate your account is a breach of these terms and may result in suspension. Deposits
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made through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX are credited to your account wallet once the payment rail confirms the transaction. Withdrawals follow a verification step to confirm the receiving wallet or bank account matches the name on your 7winrm account. Players in
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Subang Jaya and across Malaysia are subject to the same account terms regardless of the device or browser used to access the platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering account eligibility, payment rules, and what happens when something goes wrong.

Account access depends on local law and is available where local law permits. You must be of legal age in your jurisdiction and provide accurate personal details when registering.

No. Each person may hold only one account. Duplicate accounts are a breach of these terms and may result in both accounts being suspended and any pending withdrawals being reviewed.

Contact live chat with your transaction reference number. We will check the payment rail confirmation and credit your wallet manually if the funds cleared on the sender's side.

Send a written request to our email support address. We will confirm receipt and provide your data within the timeframe required by applicable law in your region.

We will notify you of material changes via your registered contact details before they take effect. Continued use of your account after the effective date constitutes acceptance of the updated terms.

Request account closure through live chat or email support. Any verified balance in your account wallet will be returned to your registered GrabPay, Boost, or bank account after identity verification.

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